Contacts and Information Page

For Data Center Deliveries:
Please call Sales for address and access information.

Sales Contacts and Information
Phone

Global: 1-408-985-4579


  Email/Online

sales@whw1.com

Click Here to submit an online request/comment.

  Online Chat

WHW1.com Sales ChatClick to Chat now.

Mailing Address

Attention: WHW1 Sales
1050 Kiely Blvd. # 2543
IMS 128
Santa Clara, CA
95055

  Sales Office Hours

Sales office hours:
Monday to Friday, 9 AM to 6 PM, Pacific Time (PDT)
Saturday to Sunday, 10 AM to 6 PM, PDT

Voice messages are checked on regular intervals by Support after Sales office hours.

 

Billing Contacts and Information
Phone

If you do not have email/Internet access, then use phone.

Global: 1-408-985-4579

  Email & Mailing

billing@whw1.com

Attention: WHW1 Billing
1050 Kiely Blvd. # 2543
IMS 128
Santa Clara, CA
95055

  Online CBI

Customer Billing Interface (CBI)

Click to go to CBI now.
(Secured Login)

 

Support Contacts and Information

Phone

If you do not have email/Internet access, then use phone.

Global: 1-408-985-4579

 

Email/Online

support@whw1.com

Click Here to submit an online request/comment.

 

Mailing Address

Attention: WHW1 Support
1050 Kiely Blvd. # 2543
IMS 128
Santa Clara, CA
95055

Support Procedure and Information

If you need to communicate with Support, and you do not have email, then please use the Support Form, or call the private numbers that have been given to you for immediate support.

If you do not have any of the private numbers given to you, and you do not have Internet or email access, then please call Sales immediately.

Support is 24 hours a day, and every day. Our support response is among fastest!
Note that support listens to Sales voice messages on regular intervals after Sales office hours.

 

Help with using the Control Panels:

Control Panel Help is built directly into the hosting control panels right where you need it while you are using it, and are accessed by a simple click of a button.  Both help documents, and how to steps, and video tutorials can be accessed immediately when you need the help.  You can refer to the help document that is relevant to the feature you are using while logged into the hosting control panel.  Simply log-in with your site Administrator username (hosting control panel username or cpanel username), and then either click on the Help link on the page, or the special Help on the top right corner of the page, or an icon that says video tutorial.  The Help on the top right corner of each page brings up help information for the specific page you are on.

 

Network or System Administration Information
Email & Mailing

admin@whw1.com

Attn: WHW1 Net-Admin
1050 Kiely Blvd. # 2543
IMS 128
Santa Clara, CA
95055

  Net-Admin Additional Information

Net-Admin is only available for communication with email or mail. Sales can assist with any immediate communication to Net-Admin.

Net-Admin is 24 hours a day, and every day.

 

Regarding ABUSE:

Any Network or Server or Service Abuse of any kind should be reported to:
Abuse Inquiry Email Contact